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Cancellation policy

Cancellation policy

Consumers shall have a right of revocation in accordance with the following provisions, whereby a consumer shall be any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (COTEON GmbH, Pohnsdorfer Straße 3, 23611 Bad Schwartau, Germany, info@coteon.de, telephone: 0451 / 292 208 19) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

You must return or hand over any goods received to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time when you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.


Sample cancellation form.

If you wish to cancel the contract, please complete and return this form.

– To COTEON GmbH, Pohnsdorfer Straße 3, 23611 Bad Schwartau, Germany, info@coteon.de:

– I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ()/the provision of the following service ( )

– Order on ()/received on ( )

– Name of the Consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in case of notification on paper)

– Date

__________

(*) Delete where inapplicable.

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